Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) ) BE/BTech IE (Industrial Engineering and Management) 2020 March 3rd Sem Quality Improvement Tools Previous Question Paper
Roll No. Total No. of Pages : 03
Total No. of Questions : 07
B.Tech. Ind. Engg. & Mgt. (Spl. in TQM) PT (Sem.?3)
QUALITY IMPROVEMENT TOOLS
Subject Code : IEM-304
M.Code : 61014
Time : 3 Hrs. Max. Marks : 40
INSTRUCTIONS TO CANDIDATES :
1. Attempt Any EIGHT questions from SECTION-A carrying TWO marks each.
2. Attempt Any FOUR questions out of SIX questions from SECTION-B carrying
SIX marks each.
SECTION-A
Q1. Answer briefly :
a. What do you know by creative thinking?
b. Write various objectives of project-by-project approach.
c. What is the role of flow diagram in problem solving? Discuss.
d. Discuss some situations where brainstorming technique can be applied.
e. What do you mean by variable data?
f. Discuss the use of scatter diagram.
g. Write disadvantages of Histogram.
h. When can pareto diagram be used? Explain.
i. How creativity is different from innovation? Discuss.
j. Write various steps involved in problem solving approach.
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1 | M-61014 (S110)-2633
Roll No. Total No. of Pages : 03
Total No. of Questions : 07
B.Tech. Ind. Engg. & Mgt. (Spl. in TQM) PT (Sem.?3)
QUALITY IMPROVEMENT TOOLS
Subject Code : IEM-304
M.Code : 61014
Time : 3 Hrs. Max. Marks : 40
INSTRUCTIONS TO CANDIDATES :
1. Attempt Any EIGHT questions from SECTION-A carrying TWO marks each.
2. Attempt Any FOUR questions out of SIX questions from SECTION-B carrying
SIX marks each.
SECTION-A
Q1. Answer briefly :
a. What do you know by creative thinking?
b. Write various objectives of project-by-project approach.
c. What is the role of flow diagram in problem solving? Discuss.
d. Discuss some situations where brainstorming technique can be applied.
e. What do you mean by variable data?
f. Discuss the use of scatter diagram.
g. Write disadvantages of Histogram.
h. When can pareto diagram be used? Explain.
i. How creativity is different from innovation? Discuss.
j. Write various steps involved in problem solving approach.
2 | M-61014 (S110)-2633
SECTION-B
Q2. An institution has analyzed the last 2 years data and observed that the placement of their
students in particular discipline has declined by 20%. Explore the causes of declined
placement of the students using cause and effect diagram. Once the causes are available
also analyze the causes and give suggestions to improve the performance of students.
Q3. An industry has to go through the following steps for manufacturing and introducing a new
product to the market. Draw a detailed flow diagram showing the process steps given using
all standard symbols. Also suggest any improvement in the process flow.
a. Product Concept
b. Research
c. Product design development
d. Research and development of the final design
e. Computer-aided design
f. Computer-aided manufacturing
g. Prototype Testing
h. Manufacturing
i. Assembly
j. Feedback and Testing
k. Product Development
l. Final Product
Q4. The following data set shows the heights in inches for the boys in a class of 40 students
66; 66; 67; 67; 68; 68; 68; 68; 68; 69; 69; 69; 70; 71; 72; 72; 72; 73; 73; 74
The following data set shows the heights in inches for the girls in a class of 40 students
61; 61; 62; 62; 63; 63; 63; 65; 65; 65; 66; 66; 66; 67; 68; 68; 68; 69; 69; 69;
Construct a box plot using a graphing calculator for each data set and state which box plot
has the wider spread for the middle 50% of the data.
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1 | M-61014 (S110)-2633
Roll No. Total No. of Pages : 03
Total No. of Questions : 07
B.Tech. Ind. Engg. & Mgt. (Spl. in TQM) PT (Sem.?3)
QUALITY IMPROVEMENT TOOLS
Subject Code : IEM-304
M.Code : 61014
Time : 3 Hrs. Max. Marks : 40
INSTRUCTIONS TO CANDIDATES :
1. Attempt Any EIGHT questions from SECTION-A carrying TWO marks each.
2. Attempt Any FOUR questions out of SIX questions from SECTION-B carrying
SIX marks each.
SECTION-A
Q1. Answer briefly :
a. What do you know by creative thinking?
b. Write various objectives of project-by-project approach.
c. What is the role of flow diagram in problem solving? Discuss.
d. Discuss some situations where brainstorming technique can be applied.
e. What do you mean by variable data?
f. Discuss the use of scatter diagram.
g. Write disadvantages of Histogram.
h. When can pareto diagram be used? Explain.
i. How creativity is different from innovation? Discuss.
j. Write various steps involved in problem solving approach.
2 | M-61014 (S110)-2633
SECTION-B
Q2. An institution has analyzed the last 2 years data and observed that the placement of their
students in particular discipline has declined by 20%. Explore the causes of declined
placement of the students using cause and effect diagram. Once the causes are available
also analyze the causes and give suggestions to improve the performance of students.
Q3. An industry has to go through the following steps for manufacturing and introducing a new
product to the market. Draw a detailed flow diagram showing the process steps given using
all standard symbols. Also suggest any improvement in the process flow.
a. Product Concept
b. Research
c. Product design development
d. Research and development of the final design
e. Computer-aided design
f. Computer-aided manufacturing
g. Prototype Testing
h. Manufacturing
i. Assembly
j. Feedback and Testing
k. Product Development
l. Final Product
Q4. The following data set shows the heights in inches for the boys in a class of 40 students
66; 66; 67; 67; 68; 68; 68; 68; 68; 69; 69; 69; 70; 71; 72; 72; 72; 73; 73; 74
The following data set shows the heights in inches for the girls in a class of 40 students
61; 61; 62; 62; 63; 63; 63; 65; 65; 65; 66; 66; 66; 67; 68; 68; 68; 69; 69; 69;
Construct a box plot using a graphing calculator for each data set and state which box plot
has the wider spread for the middle 50% of the data.
3 | M-61014 (S110)-2633
Q5. A survey carried out for improving customer service at a restaurant identified ten types of
complaints, and collected data on the frequency of each type (see table). Identify the ?vital
few? factors that contributed to poor customer base of the restaurant with the help of Pareto
diagram.
Compliant Type Frequency
Too noisy 27
Overpriced 789
Food is tasteless 65
Food not fresh 9
Food is too salty 15
Not clean 30
Unfriendly staff 12
Wait time is more 109
Uncomfortable atmosphere 45
Small portions 621
Q6. A chemical engineer would like to determine if a relationship exists between the extrusion
temperature and the strength of a certain formulation of plastic. He oversees the production
of 15 batches of plastic at various temperatures and records the strength results as shown in
the table.
Temperature (?C) 120 125 130 135 140 145 150 155 160 165
Strength (N/m
2
) 18 22 28 31 36 40 47 50 52 58
Draw scatter diagram between these two variables and answer following questions :
a. Does there appear to be a relationship between the study variables?
b. Classify the relationship as: Linear, curvilinear, no relationship.
c. Classify the correlation as positive, negative, or no correlation.
d. Classify the strength of the correlation as strong, moderate, weak, or none.
Q7. Explain the importance of graph and charts in data collection. What is missing or erroneous
data? Also discuss steps to improve representativeness of collected data.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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This post was last modified on 21 March 2020