Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) ) MBA (Master of Business Administration) 2020 March 2nd Sem 51191 Resource Management Previous Question Paper
1 | M-51191 (S43)-472
Roll No. Total No. of Pages : 03
Total No. of Questions : 06
MBA (PIT) (Sem.?2)
HUMAN RESOURCE MANAGEMENT
Subject Code : MBA-203
M.Code : 51191
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A contains SIX questions carrying TWO marks each and students has
to attempt ALL questions.
2. SECTION-B consists of FOUR questions each carrying TEN marks each and
student has to attempt ALL questions.
3. SECTION-C is consist of ONE Case Study carrying EIGHT marks.
4. All Questions are Compulsory.
SECTION-A
1. Write briefly :
a) Human Resource Development.
b) Carrier planning.
c) QWL.
d) Job Satisfaction.
e) Grievances.
f) Collective bargaining.
SECTION-B
2. Difference between job analyses and job description. Discuss the concept in detail.
3. What do you mean by performance Appraisal? Discuss various method of Performance
Appraisal.
4. Which method of wage payment is better, time rate or piece rate? Give reason for your
answer.
5. What is Quality circle? Discuss various contemporary issues in HRM.
FirstRanker.com - FirstRanker's Choice
1 | M-51191 (S43)-472
Roll No. Total No. of Pages : 03
Total No. of Questions : 06
MBA (PIT) (Sem.?2)
HUMAN RESOURCE MANAGEMENT
Subject Code : MBA-203
M.Code : 51191
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A contains SIX questions carrying TWO marks each and students has
to attempt ALL questions.
2. SECTION-B consists of FOUR questions each carrying TEN marks each and
student has to attempt ALL questions.
3. SECTION-C is consist of ONE Case Study carrying EIGHT marks.
4. All Questions are Compulsory.
SECTION-A
1. Write briefly :
a) Human Resource Development.
b) Carrier planning.
c) QWL.
d) Job Satisfaction.
e) Grievances.
f) Collective bargaining.
SECTION-B
2. Difference between job analyses and job description. Discuss the concept in detail.
3. What do you mean by performance Appraisal? Discuss various method of Performance
Appraisal.
4. Which method of wage payment is better, time rate or piece rate? Give reason for your
answer.
5. What is Quality circle? Discuss various contemporary issues in HRM.
2 | M-51191 (S43)-472
SECTION-C
6. CASE STUDY :
Roger was ecstatic. The city administration had just approved his development plan to
build a mega retail store/service garage across the street from his current location. The
store would contain many new product lines, and the service garage would now offer
state-of-the-art computer diagnostic equipment. He had thought of everything : the
financing, a marketing plan, the slick new building, and the grand opening. And now,
three months before the grand opening, he has hired you to see if there are any
improvements that he could possibly, make to his HRM practices.
Roger?s Tire Experts has no HR department or manager because Roger insists on making
all HR-related decisions himself. The business currently employs 50 people and would
likely need another 100 or more. The thought of hiring people makes Roger cringe.
According to Roger, employees cost money and they usually didn?t have a ?customer
service? attitude, especially ?the young ones?.
Roger?s policy had been to hire his staff in a local hotel bar based on two criteria :
a) They must belong to the men?s club of which his is a member; and
b) They must beat him in an arm wrestling match.
Roger uses the hotel bar to do business regularly. In fact, every Saturday, he buys the
boys a beer after work and tells them what he thinks of their work. He figures that the
beer will dull the impact of the performance review.
Last Monday evening, Jimmy, a farmer in the surrounding area, approached Roger in the
bar and asked for a job. He met Roger's stringent criteria, and Roger happened to hafe an
opening. Roger recently fired the service manager. Larry, for spending an hour in the
only toilet stall that the store had. Although this was the first incident of this nature in
Larry?s five years of employment, Roger felt that he had to take a stand. Because Jimmy
had a large family, Roger agreed to pay him what Larry was being paid when he was
dismissed. Tuesday morning, Roger showed Jimmy where the Service Centre was,
introduced him to the 10 mechanics that would be reporting to him and then left Jimmy to
himself. Jimmy, not knowing what he was supposed to do, groaned as he saw a number
of customers heading his way. As he turned away from the customers, he overheard the
mechanics complaining about the limited possibilities for moving up in the company.
The other day a female mechanic with five years? experience asked Roger for a job in his
new store, but Roger laughed and told her, ?Go home where you belong. Women don?t
belong in a tire store; it?s too dangerous.? In fact, it is dangerous. That very day a junior
mechanic (Nathan, a 14 year old boy) was seriously injured when he tried to change a
FirstRanker.com - FirstRanker's Choice
1 | M-51191 (S43)-472
Roll No. Total No. of Pages : 03
Total No. of Questions : 06
MBA (PIT) (Sem.?2)
HUMAN RESOURCE MANAGEMENT
Subject Code : MBA-203
M.Code : 51191
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A contains SIX questions carrying TWO marks each and students has
to attempt ALL questions.
2. SECTION-B consists of FOUR questions each carrying TEN marks each and
student has to attempt ALL questions.
3. SECTION-C is consist of ONE Case Study carrying EIGHT marks.
4. All Questions are Compulsory.
SECTION-A
1. Write briefly :
a) Human Resource Development.
b) Carrier planning.
c) QWL.
d) Job Satisfaction.
e) Grievances.
f) Collective bargaining.
SECTION-B
2. Difference between job analyses and job description. Discuss the concept in detail.
3. What do you mean by performance Appraisal? Discuss various method of Performance
Appraisal.
4. Which method of wage payment is better, time rate or piece rate? Give reason for your
answer.
5. What is Quality circle? Discuss various contemporary issues in HRM.
2 | M-51191 (S43)-472
SECTION-C
6. CASE STUDY :
Roger was ecstatic. The city administration had just approved his development plan to
build a mega retail store/service garage across the street from his current location. The
store would contain many new product lines, and the service garage would now offer
state-of-the-art computer diagnostic equipment. He had thought of everything : the
financing, a marketing plan, the slick new building, and the grand opening. And now,
three months before the grand opening, he has hired you to see if there are any
improvements that he could possibly, make to his HRM practices.
Roger?s Tire Experts has no HR department or manager because Roger insists on making
all HR-related decisions himself. The business currently employs 50 people and would
likely need another 100 or more. The thought of hiring people makes Roger cringe.
According to Roger, employees cost money and they usually didn?t have a ?customer
service? attitude, especially ?the young ones?.
Roger?s policy had been to hire his staff in a local hotel bar based on two criteria :
a) They must belong to the men?s club of which his is a member; and
b) They must beat him in an arm wrestling match.
Roger uses the hotel bar to do business regularly. In fact, every Saturday, he buys the
boys a beer after work and tells them what he thinks of their work. He figures that the
beer will dull the impact of the performance review.
Last Monday evening, Jimmy, a farmer in the surrounding area, approached Roger in the
bar and asked for a job. He met Roger's stringent criteria, and Roger happened to hafe an
opening. Roger recently fired the service manager. Larry, for spending an hour in the
only toilet stall that the store had. Although this was the first incident of this nature in
Larry?s five years of employment, Roger felt that he had to take a stand. Because Jimmy
had a large family, Roger agreed to pay him what Larry was being paid when he was
dismissed. Tuesday morning, Roger showed Jimmy where the Service Centre was,
introduced him to the 10 mechanics that would be reporting to him and then left Jimmy to
himself. Jimmy, not knowing what he was supposed to do, groaned as he saw a number
of customers heading his way. As he turned away from the customers, he overheard the
mechanics complaining about the limited possibilities for moving up in the company.
The other day a female mechanic with five years? experience asked Roger for a job in his
new store, but Roger laughed and told her, ?Go home where you belong. Women don?t
belong in a tire store; it?s too dangerous.? In fact, it is dangerous. That very day a junior
mechanic (Nathan, a 14 year old boy) was seriously injured when he tried to change a
3 | M-51191 (S43)-472
muffler without stopping the car?s engine and while the car was held up only with a chain
tied to the track of the overhead door. The customer was in a rush, and Roger had insisted
that Nathan do the work quickly (for extra cash under the table). Nathan had never done
this type of work before and didn?t really want to do the work (but he knew he would get
fired if he didn?t). While doing the work, Nathan tripped over several used tires and
knocked himself out on the cans of house paint that were being stored next to the welding
equipment in the garage.
?I just can?t get good staff anymore; they either want to join a union, fight over whose
getting paid the most, or leave,? Roger grumbled, ?Where has the work ethic gone?? He
had overheard his Sporting Goods manager, Colette, talking to the Hardware staff about
joining a union. Roger noted to himself that he must give Colette an extra poor
performance evaluation next year. Also, Roger planned to tell his staff that, if they
continue with this union business, he would fire them all. However, with an annual
turnover rate of 66%, Roger?s store had a revolving door.
You are now contemplating the situation at Roger?s Tire Experts. As an experienced
HR consultant you have come across this type of situation many times. It?s typical for
managers who are less interested in the people side of their operation to ignore it or
experience difficulties. In your report to Roger, answer the following questions :
Question :
a) What are all the HRM problems that exist?
b) What are the current and potential consequences of each of these problems?
c) What might be the financial cost to Roger?s Tire if Roger continued to use the same
HR practices?
d) Besides Roger himself, what is the root cause of the problems?
e) What are the more immediate problems that need to be addressed now?
f) What are the options that exist for addressing all the problems? What are the
advantages and disadvantages of each option?
g) Prepare a report for Roger that provides the specific guidance that he needs to be
successful.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
FirstRanker.com - FirstRanker's Choice
This post was last modified on 22 March 2020