Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) ) MBA (Master of Business Administration) 2020 March 3rd Sem 70758 Conflict And Negotiations Previous Question Paper
Roll No. Total No. of Pages : 02
Total No. of Questions : 15
MBA (2016 to 2017) (Sem.?3)
CONFLICT AND NEGOTIATIONS
Subject Code : MBA-965
M.Code : 70758
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A contains SIX questions carrying FIVE marks each and students has
to attempt any FOUR questions.
2. SECTION-B consists of FOUR Subsections : Units-I, II, III & IV. Each Subsection
contains TWO questions each carrying EIGHT marks and student has to attempt
any ONE question from each Subsection.
3. SECTION-C is COMPULSORY and consists of ONE Case Study carrying EIGHT
marks.
SECTION-A
1. What do you mean by Principles of interaction?
2. What is aggression in conflict?
3. Define Collaboration in organizations.
4. What are the managerial skills required for conflict resolution?
5. What is internalizing negotiation process?
6. Explain role of power in conflict.
SECTION-B
UNIT-I
7. What is the nature and types of conflicts in organizations? Why do conflicts arise in
organizations?
8. Write a detailed essay on the Assertiveness and Aggression in conflict.
UNIT-II
9. Explain various Conflict resolution strategies and systems that are used in organizations.
10. Explain Self Awareness in Conflict as a technique of Conflict resolution in detail.
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1 | M-70758 (S13)-1284
Roll No. Total No. of Pages : 02
Total No. of Questions : 15
MBA (2016 to 2017) (Sem.?3)
CONFLICT AND NEGOTIATIONS
Subject Code : MBA-965
M.Code : 70758
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A contains SIX questions carrying FIVE marks each and students has
to attempt any FOUR questions.
2. SECTION-B consists of FOUR Subsections : Units-I, II, III & IV. Each Subsection
contains TWO questions each carrying EIGHT marks and student has to attempt
any ONE question from each Subsection.
3. SECTION-C is COMPULSORY and consists of ONE Case Study carrying EIGHT
marks.
SECTION-A
1. What do you mean by Principles of interaction?
2. What is aggression in conflict?
3. Define Collaboration in organizations.
4. What are the managerial skills required for conflict resolution?
5. What is internalizing negotiation process?
6. Explain role of power in conflict.
SECTION-B
UNIT-I
7. What is the nature and types of conflicts in organizations? Why do conflicts arise in
organizations?
8. Write a detailed essay on the Assertiveness and Aggression in conflict.
UNIT-II
9. Explain various Conflict resolution strategies and systems that are used in organizations.
10. Explain Self Awareness in Conflict as a technique of Conflict resolution in detail.
2 | M-70758 (S13)-1284
UNIT-III
11. Define Negotiation. Explain the process of Negotiation as decision making process in detail
giving suitable examples.
12. Write a detailed note on Planning and preparing to negotiate in the process of Negotiation.
UNIT-IV
13. Write short notes on the following :
a. Marketing relations
b. Intangibles in Negotiation
14. Explain the role of Labour-Management Relations in conflict resolution in detail.
SECTION-C
15. Case Study :
You work for a moderate -size office-supply Company. Most of the people in your work
group are pleasant and easy to get along with. But your boss-that is something else entirely.
She always seems to be in a bad mood, and shows it. Almost every day one or more of your
coworkers (including you) becomes the target of her harsh verbal abuse. She frequently
storms out of her office, shouting at any subordinate unlucky enough to be in her path. And
she seems to take great pleasure out of raking people over the goals publicly-humiliating
them in front of others. Her management style is so obnoxious that everyone hates her and
several good people have already quit to find other jobs.
Answer the following questions :
a. Why do you think she acts this way?
b. What effects do you think her behaviour is having on the performance of your work
group?
NOTE : Disclosure of identity by writing mobile number or making passing request on any
page of Answer sheet will lead to UMC case against the Student.
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This post was last modified on 22 March 2020