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Download JNTU-Hyderabad MBA 2nd Sem R17 2019 Dec 742AF Total Quality Management Question Paper

Download JNTUH (Jawaharlal Nehru Technological University Hyderabad) MBA (Master of Business Administration) 2nd Semester (Second Semester) R17 2019 Dec 742AF Total Quality Management Previous Question Paper

This post was last modified on 23 October 2020

This download link is referred from the post: JNTUH MBA 1st Sem Last 10 Year Question Papers (2010-2020) All Regulation-First Semester (JNTU Hyderabad)


Code No: 742AF

R17

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD

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MBA II Semester Examinations, December - 2019

TOTAL QUALITY MANAGEMENT

Time: 3hours

Max.Marks:75

Note: This question paper contains two parts A and B.

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Part A is compulsory which carries 25 marks. Answer all questions in Part A. Part B consists of 5 Units. Answer any one full question from each unit. Each question carries 10 marks and may have a, b, c as sub questions.

PART - A

  1. Write a short note on the following:
    1. Characteristics of Quality Leaders [5]
    2. PDCA Cycle [5]
    3. Internal Audits [5]
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    5. Autonomous work groups [5]
    6. Histogram [5]

PART - B 5 Γ— 10 Marks = 50

  1. a) Describe the importance of Total Quality Management and explain the benefits of TQM.

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    b) Explain the significance of Quality Circles. [5+5]
  2. a) What is Customer Retention? And explain the importance of Employee involvement in TQM.
    b) Explain the salient features of employee survey and the concept of 'gain sharing'. [5+5]
  3. a) Explain the salient features of Juran trilogy.
    b) Describe the importance of Supplier Selection and Supplier Rating. [5+5]
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    OR

  5. a) What is Kaizen? And explain the importance of reengineering.
    b) Explain the pitfalls and criticism of Bench Marking. [5+5]
  6. a) Describe the information technology and computers influence in Quality improvement.
    b) What is Environment Management System? And explain its benefits. [5+5]
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    OR

  8. a) What is ISO system? And explain the salient features of ISO 9000 series and its standards.
    b) Explain importance of Six Sigma. [5+5]
  9. a) Explain the salient features of Communication Model.
    b) Describe the process of FMEA documentation. [5+5]
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    OR

  11. a) What is Total Productive Maintenance? And explain its salient features.
    b) Explain the Philosophy and training needs of Total Quality Management. [5+5]
  12. a) Explain the importance of β€˜tree diagram'.
    b) Describe the significance of process decision program chart. [5+5]
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    OR

  14. a) Explain the salient features of Experimental Design and Orthogonal Design.
    b) What are the steps that are taking place in India to improve Quality Management? [5+5]

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This download link is referred from the post: JNTUH MBA 1st Sem Last 10 Year Question Papers (2010-2020) All Regulation-First Semester (JNTU Hyderabad)

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