Download JNTU-Hyderabad MBA 2nd Sem R17 2019 Dec 742AF Total Quality Management Question Paper

Code No: 742AF

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
MBA II Semester Examinations, December - 2019

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Time: 3hours Max.Marks:75

Note: This question paper contains two parts A and B.

Part A is compulsory which carries 25 marks. Answer all questions in Part A. Part B consists of 5 Units. Answer any one full question from each unit. Each question carries 10 marks and may have a, b, c as sub questions.

PART - A 5 × 5 Marks = 25

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1. Write a short note on the following:
   1. Characteristics of Quality Leaders [5]
   2. PDCA Cycle [5]
   3. Internal Audits [5]
   4. Autonomous work groups [5]
   5. Histogram [5]

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PART - B 5 x 10 Marks = 50

2. a) Describe the importance of Total Quality Management and explain the benefits of TQM.
   b) Explain the significance of Quality Circles. [5+5]
   OR

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3. a) What is Customer Retention? And explain the importance of Employee involvement in TQM.
   b) Explain the salient features of employee survey and the concept of 'gain sharing'. [5+5]
4. a) Explain the salient features of Juran trilogy.
   b) Describe the importance of Supplier Selection and Supplier Rating. [5+5]
   OR

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5. a) What is Kaizen? And explain the importance of reengineering.
   b) Explain the pitfalls and criticism of Bench Marking. [5+5]
6. a) Describe the information technology and computers influence in Quality improvement.
   b) What is Environment Management System? And explain its benefits. [5+5]
   OR

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7. a) What is ISO system? And explain the salient features of ISO 9000 series and its standards.
   b) Explain importance of Six Sigma. [5+5]
8. a) Explain the salient features of Communication Model.
   b) Describe the process of FMEA documentation. [5+5]
   OR

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9. a) What is Total Productive Maintenance? And explain its salient features.
   b) Explain the Philosophy and training needs of Total Quality Management. [5+5]
10. a) Explain the importance of 'tree diagram'.
    b) Describe the significance of process decision program chart. [5+5]
    OR

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11. a) Explain the salient features of Experimental Design and Orthogonal Design.
    b) What are the steps that are taking place in India to improve Quality Management? [5+5]

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