Download JNTUH (Jawaharlal Nehru Technological University Hyderabad) MBA (Master of Business Administration) 2nd Semester (Second Semester) R17 2019 Dec 742AF Total Quality Management Previous Question Paper
Code No: 742AF
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
MBA II Semester Examinations, December - 2019
TOTAL QUALITY MANAGEMENT
Time: 3hours Max.Marks:75
Note: This question paper contains two parts A and B.
Part A is compulsory which carries 25 marks. Answer all questions in Part A. Part B
consists of 5 Units. Answer any one full question from each unit. Each question
carries 10 marks and may have a, b, c as sub questions.
PART - A 5 ? 5 Marks = 25
1. Write a short note on the following:
a) Characteristics of Quality Leaders [5]
b) PDCA Cycle [5]
c) Internal Audits [5]
d) Autonomous work groups [5]
e) Histogram [5]
PART - B 5 ? 10 Marks = 50
2.a) Describe the importance of Total Quality Management and explain the benefits of
TQM.
b) Explain the significance of Quality Circles. [5+5]
OR
3.a) What is Customer Retention? And explain the importance of Employee involvement
in TQM.
b) Explain the salient features of employee survey and the concept of ?gain sharing ?. [5+5]
4.a) Explain the salient features of Juran trilogy.
b) Describe the importance of Supplier Selection and Supplier Rating. [5+5]
OR
5.a) What is Kaizen? And explain the importance of reengineering.
b) Explain the pitfalls and criticism of Bench Marking. [5+5]
6.a) Describe the information technology and computers influence in Quality
improvement.
b) What is Environment Management System? And explain its benefits. [5+5]
OR
7.a) What is ISO system? And explain the salient features of ISO 9000 series and its
standards.
b) Explain importance of Six Sigma. [5+5]
R17
S
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Code No: 742AF
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
MBA II Semester Examinations, December - 2019
TOTAL QUALITY MANAGEMENT
Time: 3hours Max.Marks:75
Note: This question paper contains two parts A and B.
Part A is compulsory which carries 25 marks. Answer all questions in Part A. Part B
consists of 5 Units. Answer any one full question from each unit. Each question
carries 10 marks and may have a, b, c as sub questions.
PART - A 5 ? 5 Marks = 25
1. Write a short note on the following:
a) Characteristics of Quality Leaders [5]
b) PDCA Cycle [5]
c) Internal Audits [5]
d) Autonomous work groups [5]
e) Histogram [5]
PART - B 5 ? 10 Marks = 50
2.a) Describe the importance of Total Quality Management and explain the benefits of
TQM.
b) Explain the significance of Quality Circles. [5+5]
OR
3.a) What is Customer Retention? And explain the importance of Employee involvement
in TQM.
b) Explain the salient features of employee survey and the concept of ?gain sharing ?. [5+5]
4.a) Explain the salient features of Juran trilogy.
b) Describe the importance of Supplier Selection and Supplier Rating. [5+5]
OR
5.a) What is Kaizen? And explain the importance of reengineering.
b) Explain the pitfalls and criticism of Bench Marking. [5+5]
6.a) Describe the information technology and computers influence in Quality
improvement.
b) What is Environment Management System? And explain its benefits. [5+5]
OR
7.a) What is ISO system? And explain the salient features of ISO 9000 series and its
standards.
b) Explain importance of Six Sigma. [5+5]
R17
S
8.a) Explain the salient features of Communication Model.
b) Describe the process of FMEA documentation. [5+5]
OR
9.a) What is Total Productive Maintenance? And explain its salient features.
b) Explain the Philosophy and training needs of Total Quality Management. [5+5]
10.a) Explain the importance of ?tree diagram ?.
b) Describe the significance of process decision program chart. [5+5]
OR
11.a) Explain the salient features of Experimental Design and Orthogonal Design.
b) What are the steps that are taking place in India to improve Quality Management? [5+5]
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S
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This post was last modified on 23 October 2020