Download JNTU-Hyderabad MBA 2nd Sem R17 2018 Dec 742AF Total Quality Management Question Paper

Download JNTUH (Jawaharlal Nehru Technological University Hyderabad) MBA (Master of Business Administration) 2nd Semester (Second Semester) R17 2018 Dec 742AF Total Quality Management Previous Question Paper

Code No: 742AF
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
MBA II Semester Examinations, December - 2018
TOTAL QUALITY MANAGEMENT
Time: 3hours Max.Marks:75

Note: This question paper contains two parts A and B.
Part A is compulsory which carries 25 marks. Answer all questions in Part A. Part B
consists of 5 Units. Answer any one full question from each unit. Each question
carries 10 marks and may have a, b, c as sub questions.

PART - A 5 ? 5 Marks = 25

1.a) What are the benefits of TQM. [5]
b) Write a short note on Kaizen [5]
c) How do you build a quality oriented organization? Elaborate. [5]
d) Describe the FMEA documentation process. [5]
e) Explain Quality Management in India. [5]

PART - B 5 ? 10 Marks = 50

2. Briefly explain the relationship between
a) Leadership and TQM
b) Employee involvement in TQM [5+5]
OR
3. Discuss in detail about the
a) Evolution of TQM and
b) The role of quality councils [5+5]

4.a) Classify the major categories of quality costs.
b) Discuss the importance of supplier selection and supplier partnership in TQM.
[5+5]
OR
5. Write short notes on
a) PDCA cycle
b) Pitfalls of benchmarking
c) Continuous process improvement. [3+3+4]

6. Write short note on
a) Environmental Management system
b) Six sigma
c) Information quality issues [4+3+3]
OR
7.a) Discuss in brief about the Quality systems
b) Illustrate the role of IT in quality functions. [5+5]





R17

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Code No: 742AF
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
MBA II Semester Examinations, December - 2018
TOTAL QUALITY MANAGEMENT
Time: 3hours Max.Marks:75

Note: This question paper contains two parts A and B.
Part A is compulsory which carries 25 marks. Answer all questions in Part A. Part B
consists of 5 Units. Answer any one full question from each unit. Each question
carries 10 marks and may have a, b, c as sub questions.

PART - A 5 ? 5 Marks = 25

1.a) What are the benefits of TQM. [5]
b) Write a short note on Kaizen [5]
c) How do you build a quality oriented organization? Elaborate. [5]
d) Describe the FMEA documentation process. [5]
e) Explain Quality Management in India. [5]

PART - B 5 ? 10 Marks = 50

2. Briefly explain the relationship between
a) Leadership and TQM
b) Employee involvement in TQM [5+5]
OR
3. Discuss in detail about the
a) Evolution of TQM and
b) The role of quality councils [5+5]

4.a) Classify the major categories of quality costs.
b) Discuss the importance of supplier selection and supplier partnership in TQM.
[5+5]
OR
5. Write short notes on
a) PDCA cycle
b) Pitfalls of benchmarking
c) Continuous process improvement. [3+3+4]

6. Write short note on
a) Environmental Management system
b) Six sigma
c) Information quality issues [4+3+3]
OR
7.a) Discuss in brief about the Quality systems
b) Illustrate the role of IT in quality functions. [5+5]





R17


8.a) Describe in detail about the concept and steps in quality by design.
b) How can autonomous work groups contribute to total quality management? Discuss.
[5+5]
OR
9. Explain the concept of FMEA in detail with an example. [10]

10. Appraise the value of following in quality control:
a) Histogram
b) Cause and effect diagram
c) Tree Diagram [3+3+4]
OR
11. What is statistical process control? Briefly explain various quality control tools
for quality improvement. [10]


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