Download JNTU-Hyderabad MBA 2nd Sem R17 2018 Dec 742AF Total Quality Management Question Paper

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R17

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Code No: 742AF

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD

MBA II Semester Examinations, December - 2018

TOTAL QUALITY MANAGEMENT

Time: 3hours

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Max.Marks:75

Note:

This question paper contains two parts A and B.

Part A is compulsory which carries 25 marks. Answer all questions in Part A. Part B consists of 5 Units. Answer any one full question from each unit. Each question carries 10 marks and may have a, b, c as sub questions.

PART - A

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5 × 5 Marks = 25

1. a) What are the benefits of TQM. [5]
2. b) Write a short note on Kaizen [5]
3. c) How do you build a quality oriented organization? Elaborate. [5]
4. d) Describe the FMEA documentation process. [5]

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5. e) Explain Quality Management in India. [5]

PART - B

5 × 10 Marks = 50

1. Briefly explain the relationship between
   1. Leadership and TQM
   2. Employee involvement in TQM

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   [5+5]
2. Discuss in detail about the
   1. Evolution of TQM and
   2. The role of quality councils
   [5+5]
3. a) Classify the major categories of quality costs.
   

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   b) Discuss the importance of supplier selection and supplier partnership in TQM. [5+5]
   OR
4. Write short notes on
   1. PDCA cycle
   2. Pitfalls of benchmarking
   3. Continuous process improvement.

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   [3+3+4]
5. Write short note on
   1. Environmental Management system
   2. Six sigma
   3. Information quality issues
   [4+3+3]
   

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   OR
6. a) Discuss in brief about the Quality systems
   b) Illustrate the role of IT in quality functions. [5+5]
7. a) Describe in detail about the concept and steps in quality by design.
   b) How can autonomous work groups contribute to total quality management? Discuss. [5+5]
   

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   OR
8. Explain the concept of FMEA in detail with an example. [10]
9. Appraise the value of following in quality control:
   1. Histogram
   2. Cause and effect diagram
   3. Tree Diagram

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   [3+3+4]
   OR
10. What is statistical process control? Briefly explain various quality control tools for quality improvement. [10]

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