Download JNTUA (JNTU Anantapur) MBA (Master of Business Administration) 2019 June Supplementary 2nd Sem 14E00207 Management Information System Previous Question Paper
MBA II Semester Supplementary Examinations June 2019
MANAGEMENT INFORMATION SYSTEM
(For students admitted in 2014 (LC), 2015 & 2016 only)
Time: 3 hours Max. Marks: 60
All questions carry equal marks
*****
SECTION ? A
Answer the following: (05 X 10 = 50 Marks)
1 Explain the architecture of management information system.
OR
2 Discuss the importance of information for management decisions.
3 Write about decision support system.
OR
4 Write short notes on ?Artificial Intelligence?.
5 Explain system modeling for MIS.
OR
6 Write about system analysis.
7 Explain software life cycle modeling.
OR
8 Discuss in detail about cost benefit analysis.
9 Write about pitfalls in MIS development.
OR
10 Discuss about software merits and software quality assurance.
SECTION ? B
(Compulsory question, 01 X 10 = 10 Marks)
11 Case Study:
A waiter takes an order at a table and then enters it online via one of the six terminals located in
the restaurant dining room. The order is routed to a printer in the appropriate preparation area: the
cold item printer if it is a salad, the hot-item printer if it is a hot sandwich or the bar printer if it is a
drink. A customer?s meal check-listing (bill) the items ordered and the respective prices are
automatically generated. This ordering system eliminates the old three-carbon-copy guest check
system as well as any problems caused by a waiter?s handwriting.
When the kitchen runs out of a food item, the cooks send out an ?out of stock? message, which will
be displayed on the dining room terminals when waiters try to order that item. This gives the waiters
faster feedback, enabling them to give better service to the customers. Other system features aid
management in the planning and control of their restaurant business. The system provides up-to-the-
minute information on the food items ordered and breaks out percentages showing sales of each item
versus total sales.
Contd. in page 2
Page 1 of 2
FirstRanker.com - FirstRanker's Choice
Code: 14E00207
MBA II Semester Supplementary Examinations June 2019
MANAGEMENT INFORMATION SYSTEM
(For students admitted in 2014 (LC), 2015 & 2016 only)
Time: 3 hours Max. Marks: 60
All questions carry equal marks
*****
SECTION ? A
Answer the following: (05 X 10 = 50 Marks)
1 Explain the architecture of management information system.
OR
2 Discuss the importance of information for management decisions.
3 Write about decision support system.
OR
4 Write short notes on ?Artificial Intelligence?.
5 Explain system modeling for MIS.
OR
6 Write about system analysis.
7 Explain software life cycle modeling.
OR
8 Discuss in detail about cost benefit analysis.
9 Write about pitfalls in MIS development.
OR
10 Discuss about software merits and software quality assurance.
SECTION ? B
(Compulsory question, 01 X 10 = 10 Marks)
11 Case Study:
A waiter takes an order at a table and then enters it online via one of the six terminals located in
the restaurant dining room. The order is routed to a printer in the appropriate preparation area: the
cold item printer if it is a salad, the hot-item printer if it is a hot sandwich or the bar printer if it is a
drink. A customer?s meal check-listing (bill) the items ordered and the respective prices are
automatically generated. This ordering system eliminates the old three-carbon-copy guest check
system as well as any problems caused by a waiter?s handwriting.
When the kitchen runs out of a food item, the cooks send out an ?out of stock? message, which will
be displayed on the dining room terminals when waiters try to order that item. This gives the waiters
faster feedback, enabling them to give better service to the customers. Other system features aid
management in the planning and control of their restaurant business. The system provides up-to-the-
minute information on the food items ordered and breaks out percentages showing sales of each item
versus total sales.
Contd. in page 2
Page 1 of 2
Code: 14E00207
This helps management plan menus according to customer?s tastes. The system also compares
the weekly sales totals versus food costs, allowing planning for tighter cost controls. In addition,
whenever an order is voided, the reasons for the void are keyed in. This may help later in
management decisions, especially if the voids consistently related to food or service. Acceptance of
the system by the users is exceptionally high since the waiters and waitresses were involved in the
selection and design process. All potential users were asked to give their impressions and ideas
about the various systems available before one was chosen.
Questions:
(a) In the light of the system, describe the decisions to be made in the area of strategic planning,
managerial control and operational control. What information would you require to make such
decisions?
(b) What would make the system a more complete MIS rather than just doing transaction processing?
(c) Explain the probable effects that making the system more formal would have on the customers and
the management.
*****
Page 2 of 2
FirstRanker.com - FirstRanker's Choice
This post was last modified on 27 July 2020