Download PTU BHMCT 2020 March 1st Sem 14508 Front Office I Question Paper

Roll No. ________________

Total No. of Questions : 09

Total No. of Pages : 02

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BHMCT (Sem.-1)

FRONT OFFICE-I

Subject Code : BH-115

M.Code : 14508

Time : 3 Hrs.

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Max. Marks : 30

INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.
2. SECTION-B contains FIVE questions carrying 2½ (Two and Half) marks each and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

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SECTION-A

1. Write short notes on :
1. Double room
2. Chain Hotel
3. Customer profile

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4. Pre arrival
5. Hospitality
6. CVGR
7. Night spent basis
8. Independent hotels

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9. Star ratings
10. Special rates

SECTION-B

2. Explain the core areas of the hotel.
3. Write a short note on Meal plans offered in a hotel.

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4. Differentiate between Time share and Condominium.
5. Describe the functional areas of the Front office department.
6. List the steps in handling FIT at reception.

SECTION-C

7. With the help of a neat diagram, describe the features of a tariff card.

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8. Draw and label a neat classical layout of Front office department of a hotel.
9. Classify hotel on the basis of location, clientele and facilities.

NOTE : Disclosure of identity by writing mobile number or making passing request on any page of Answer sheet will lead to UMC case against the Student.

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