Download PTU BHMCT 2020 March 1st Sem 14508 Front Office I Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) BHMCT 2020 March (Bachelor of Hotel Management and Catering Technology) 1st Sem 14508 Front Office I Previous Question Paper

1 | M-14508 (S5)-1367
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?1)
FRONT OFFICE?I
Subject Code : BH-115
M.Code : 14508
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Double room
b) Chain Hotel
c) Customer profile
d) Pre arrival
e) Hospitality
f) CVGR
g) Night spent basis
h) Independent hotels
i) Star ratings
j) Special rates

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1 | M-14508 (S5)-1367
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?1)
FRONT OFFICE?I
Subject Code : BH-115
M.Code : 14508
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Double room
b) Chain Hotel
c) Customer profile
d) Pre arrival
e) Hospitality
f) CVGR
g) Night spent basis
h) Independent hotels
i) Star ratings
j) Special rates


2 | M-14508 (S5)-1367
SECTION-B
2. Explain the core areas of the hotel.
3. Write a short note on Meal plans offered in a hotel.
4. Differentiate between Time share and Condominium.
5. Describe the functional areas of the Front office department.
6. List the steps in handling FIT at reception.

SECTION-C
7. With the help of a neat diagram, describe the features of a tariff card.
8. Draw and label a neat classical layout of Front office department of a hotel.
9. Classify hotel on the basis of location, clientele and facilities.








NOTE : Disclosure of identity by writing mobile number or making passing request on any
page of Answer sheet will lead to UMC case against the Student.

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