Download PTU B.Sc (ATHM) 2020 March 3rd Sem 70448 Business Communication Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) B.Sc Airlines Tourism and Hospitality Management (B.Sc ATHM) 2020 March Previous Question Papers

1 | M-70448 (S2)-990
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(ATHM) (2014 to 2017) (Sem.?3)
BUSINESS COMMUNICATION
Subject Code : BTA-14
M.Code : 70448
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Explain briefly :
a) Conflict management
b) Kinesics
c) Conference
d) Visual aids
e) One way communication
f) Cross culture communication
g) Press release
h) Inquiry appeal
i) Media Interview
j) Workshop

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1 | M-70448 (S2)-990
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(ATHM) (2014 to 2017) (Sem.?3)
BUSINESS COMMUNICATION
Subject Code : BTA-14
M.Code : 70448
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Explain briefly :
a) Conflict management
b) Kinesics
c) Conference
d) Visual aids
e) One way communication
f) Cross culture communication
g) Press release
h) Inquiry appeal
i) Media Interview
j) Workshop

2 | M-70448 (S2)-990
SECTION-B
2. What is the importance of Non verbal communication?
3. What all points should we keep in mind for Resume writing?
4. What is Presentation and what are its elements?
5. Define the role and process of Business communication.
6. Define Group communication with its objectives.

SECTION-C
7. Define communication. What is its importance? What are barriers to effective
communication?
8. A bollywood actor visited your city to inaugurate a school for specially abled children.
As a reporter of HT write a report in 150 words for the same.
9. What is Negotiation? What is its need? What are the factors affecting negotiation?







NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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