Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) B.Sc Airlines Tourism and Hospitality Management (B.Sc ATHM) 2020 March Previous Question Papers
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(ATHM) (2014 to 2017) (Sem.?4)
ENGLISH LANGUAGE?II
Subject Code : BTA-24
M.Code : 71056
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.
SECTION-A
1) Answer briefly :
a) What do you mean by constructive feedback?
b) How is an essay different from report?
c) What is communication?
d) Give one example of culture as a barrier in the process of communication.
e) What do you understand by Business letter?
f) Define Memorandum.
g) What do you mean by articulation?
h) Give difference between encoding and decoding.
i) How does communication help in business?
j) Differentiate between Extempore and Lecture.
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1 | M-71056 (S2)-1886
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(ATHM) (2014 to 2017) (Sem.?4)
ENGLISH LANGUAGE?II
Subject Code : BTA-24
M.Code : 71056
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.
SECTION-A
1) Answer briefly :
a) What do you mean by constructive feedback?
b) How is an essay different from report?
c) What is communication?
d) Give one example of culture as a barrier in the process of communication.
e) What do you understand by Business letter?
f) Define Memorandum.
g) What do you mean by articulation?
h) Give difference between encoding and decoding.
i) How does communication help in business?
j) Differentiate between Extempore and Lecture.
2 | M-71056 (S2)-1886
SECTION-B
2) Is pleasing personality important for professional life? Illustrate with examples.
3) State five steps to conquering your presentation nerves.
4) Explain the various ways in which you can make communication effective.
5) Discuss the importance of body language in communication.
6) Make a list of some protocols to be followed during a formal telephonic conversation.
SECTION-C
7) Write a report on the quiz competition held in your university.
8) Write down the group discussion on the topic "Hard work or Smart work which is
important??.
9) Write the story of any personality, who has inspired you, the most.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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This post was last modified on 02 April 2020