Download JNTUA MBA 2017 Nov 3rd Sem 14E00315 Enterprise Resource Planning Question Paper

Download JNTU Anantapur (Jawaharlal Nehru Technological University Anantapuramu) MBA 2017 November Third Semester (3rd Semester/1-2) Regular & Supplementary Examinations 14E00315 Enterprise Resource Planning Question Paper.

Code: 14E00315

MBA III Semester Regular & Supplementary Examinations November/December 2017
ENTERPRISE RESOURCE PLANNING
(For students admitted in 2014, 2015 & 2016 only)

Time: 3 hours Max. Marks: 60

PART ? A
(Answer the following: (05 X 10 = 50 Marks)

*****
1 Discuss the history and evolution of ERP. What are the technologies that are used to improve the
capabilities of ERP system?
OR
2 What does business process reengineering mean? Also give its benefits and what are the different
phases of BPR process?

3 How BI enables organizations to make well-informed business decisions and brief on the techniques
for integrating BI into business processes.
OR
4 What do you understand by OLAP and OLTP? Discuss the style of OLAP and how does one choose
an OLAP style?

5 Discus different ERP modules and explain how ERP systems improve the performance of the
organizations by integrating the different functional modules.
OR
6 How are supply chain and customer relationship applications integrated with ERP systems? And
state the purpose of the integration.

7 Discuss each ERP implementation phase and list out the activities to be performed in each phase
and state the reasons for the failure of ERP implementations.
OR
8 ?ERP project teams are formed not just for implementing ERP software but also for the ongoing
maintenance required of an ERP system? justify the statement with a case example and brief on
people involved in the ERP implementation project.

9 Discuss how the ERP products of SAP, oracle and people soft are supporting the small & midsize
enterprises in optimization of their business processes.
OR
10 Discuss the initiation of people soft and make a detailed note on oracle?s people soft enterprise
applications such as campus solutions, CRM, human capital management and service automation.

PART ? B
(Compulsory question, 01 X 10 = 10 Marks)
11 Case Study:
ITM is a company specializing in network implementation and management. It provides networking
services to mid-sized companies, which do not have an internal networking analyst or IT manager.
These organizations include real estate companies, law offices, medical practices architectural /
engineering firms, construction companies, business services providers, country clubs, community
organizations and churches. ITM uses a legacy accounting system to handle its financial accounting
and financial management functions. It has added on a billing package for client services. The next
step is to obtain a CRM capability to manage information about current and prospective customers
more effectively. You have been assigned to identify potential sources for a net-sourcing
arrangement with an ERP vendor, which provides CRM capabilities.
Questions:
(a) Identify potential sources of software?
(b) Determine five criteria you will recommend be used to evaluate each of alternative providers.
*****
FirstRanker.com - FirstRanker's Choice