MBA III Semester Regular & Supplementary Examinations November/December 2017
ENTERPRISE RESOURCE PLANNING
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(For students admitted in 2014, 2015 & 2016 only)
Max. Marks: 60
PART - A
(Answer the following: (05 X 10 = 50 Marks)
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Discuss the history and evolution of ERP. What are the technologies that are used to improve the capabilities of ERP system?
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OR
What does business process reengineering mean? Also give its benefits and what are the different phases of BPR process?
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How BI enables organizations to make well-informed business decisions and brief on the techniques for integrating BI into business processes.
OR
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What do you understand by OLAP and OLTP? Discuss the style of OLAP and how does one choose an OLAP style?
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Discuss different ERP modules and explain how ERP systems improve the performance of the organizations by integrating the different functional modules.
OR
How are supply chain and customer relationship applications integrated with ERP systems? And state the purpose of the integration.
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Discuss each ERP implementation phase and list out the activities to be performed in each phase and state the reasons for the failure of ERP implementations.
"ERP project teams are formed not just for implementing ERP software but also for the ongoing maintenance required of an ERP system” justify the statement with a case example and brief on people involved in the ERP implementation project.
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Discuss how the ERP products of SAP, Oracle and PeopleSoft are supporting the small & midsize enterprises in optimization of their business processes.
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OR
Discuss the initiation of PeopleSoft and make a detailed note on Oracle's PeopleSoft enterprise applications such as campus solutions, CRM, human capital management and service automation.
PART - B
(Compulsory question, 01 X 10 = 10 Marks)
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Case Study:
ITM is a company specializing in network implementation and management. It provides networking services to mid-sized companies, which do not have an internal networking analyst or IT manager. These organizations include real estate companies, law offices, medical practices architectural / engineering firms, construction companies, business services providers, country clubs, community organizations and churches. ITM uses a legacy accounting system to handle its financial accounting and financial management functions. It has added on a billing package for client services. The next step is to obtain a CRM capability to manage information about current and prospective customers more effectively. You have been assigned to identify potential sources for a net-sourcing arrangement with an ERP vendor, which provides CRM capabilities.
Questions:
- Identify potential sources of software?
- Determine five criteria you will recommend be used to evaluate each of alternative providers.
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This download link is referred from the post: JNTU Anantapur MBA 3rd Sem last 10 year question papers 2010 -2020 -All regulation- 2nd Year 1st Sem
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