Download PTU BHMCT 7th Semester 2019 May 14583 ORGANIZATION and CONSUMER BEHAVIOUR Question Paper

Download PTU (I. K. Gujral Punjab Technical University) BHMCT (Bachelor of Hotel Management and Catering Technology) 7th Semester 2019 May 14583 ORGANIZATION and CONSUMER BEHAVIOUR Question Paper.

1 | M-14583 (S5)-2545

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?7)
ORGANIZATION & CONSUMER BEHAVIOUR
Subject Code : BH-419
M.Code : 14583
Time : 3 Hrs. Max. Marks : 30
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write Short notes on :
a) Transformational leadership
b) Matrix organisational structure
c) Brainstorming
d) Physical barriers to communication
e) Extrinsic motivation
f) Employee turnover
g) Stress management
h) Economic man model
i) Norming stage of a group
j) Organisational effectiveness
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1 | M-14583 (S5)-2545

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?7)
ORGANIZATION & CONSUMER BEHAVIOUR
Subject Code : BH-419
M.Code : 14583
Time : 3 Hrs. Max. Marks : 30
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write Short notes on :
a) Transformational leadership
b) Matrix organisational structure
c) Brainstorming
d) Physical barriers to communication
e) Extrinsic motivation
f) Employee turnover
g) Stress management
h) Economic man model
i) Norming stage of a group
j) Organisational effectiveness
2 | M-14583 (S5)-2545

SECTION-B
2. Define the term Organisational behaviour and its scope.
3. Explain the determinants of personality of an individual.
4. What are different types of Formal and Informal groups in group dynamics?
5. List and explain the behavioural traits of a leader.
6. What is an Organisational structure? How is it important?

SECTION-C
7. Explain the concept of Perception. Explain the perception process with suitable
examples.
8. Define Organisational climate and discuss how a favourable organisational climate can
lead to a successful organisation giving suitable examples.
9. Explain the process of communication. What are the barriers of effective
communication? Why is it important to have an effective communication process in an
organisation?






NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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