Download PTU (I.K.Gujral Punjab Technical University (IKGPTU)) B-Tech (Bachelor of Technology) Mechanical Engineering 2020 December 6th Sem 71257 Total Quality Management Previous Question Paper
Total No. of Pages : 02
Total No. of Questions : 18
B.Tech. (ME) (E-I 2012 Onwards) (Sem.?6)
TOTAL QUALITY MANAGEMENT
Subject Code : DE/ME-2.5
M.Code : 71257
Time : 3 Hrs. Max. Marks : 60
INST RUCT IONS T O CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN questions carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Answer briefly :
Q1. Define TQM.
Q2. What is a PDSA cycle?
Q3. Explain in brief the concept of Benchmarking.
Q4. Give the significance of ISO 9000, why it should be adopted?
Q5. Define `Quality Circles'.
Q6. What do you understand by Taguchi's quality loss function?
Q7. Name the different techniques of Data collection from market.
Q8. Enlist various elements of JIT.
Q9. State the process of "House of Quality" in quality function development.
Q10. Explain various factors of excellence.
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SECTION-B
Q11. Describe the equipment layout for JIT system.
Q12. What are various redressal mechanisms in customer satisfaction?
Q13. Explain the process of preparing and implementing an Hoshin plan.
Q14. Write about internal and external quality assurance.
Q15. How problems are solved by quality circles? How does TEI increase through QC?
SECTION-C
Q16. a) How do you proceed to problem solving through a systematic way?
b) What are different types of benchmarking?
Q17. Explain in detail the various elements of ISO 9001 and ISO 9002.
Q18. Write short notes on the following :
a) Relevance of TQM
b) Failure mode effect analysis
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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This post was last modified on 13 February 2021