Download PTU B.Tech 2020 March Automation-And-Robotics Question Paper 6th Sem DEPE 2.5 Total Quality Management

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) ) BE/BTech Automation-And-Robotics 6th Sem DEPE 2.5 Total Quality Management 2020 March Previous Question Paper

1 | M - 7 1 5 4 1 ( S 2 ) - 2 1 9 7
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Tech.(Automation & Robotics) (DE-I 2012 & Onwards) (Sem.?6)
TOTAL QUALITY MANAGEMENT
Subject Code : DE/PE-2.5
M.Code : 71541
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write briefly :
a. What do you understand by Total Quality Management?
b. Enumerate the benefits of adopting TQM in organizations.
c. What do you understand by JIT?
d. How does worker involvement ensure effective JIT implementation?
e. How does TQM lead to employee empowerment?
f. What do you understand by quality circles?
g. Enumerate the elements of ISO 9001.
h. What is the significance of suggestion schemes in TQM?
i. Enumerate the elements of failure mode and effect analysis technique.
j. Explain Taguchi Methods and its applications.
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1 | M - 7 1 5 4 1 ( S 2 ) - 2 1 9 7
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Tech.(Automation & Robotics) (DE-I 2012 & Onwards) (Sem.?6)
TOTAL QUALITY MANAGEMENT
Subject Code : DE/PE-2.5
M.Code : 71541
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write briefly :
a. What do you understand by Total Quality Management?
b. Enumerate the benefits of adopting TQM in organizations.
c. What do you understand by JIT?
d. How does worker involvement ensure effective JIT implementation?
e. How does TQM lead to employee empowerment?
f. What do you understand by quality circles?
g. Enumerate the elements of ISO 9001.
h. What is the significance of suggestion schemes in TQM?
i. Enumerate the elements of failure mode and effect analysis technique.
j. Explain Taguchi Methods and its applications.
2 | M - 7 1 5 4 1 ( S 2 ) - 2 1 9 7
SECTION-B
2. How does TQM facilitate organizations to realize excellence in in manufacturing /
services?
3. Discuss the salient features of Total Quality Control.
4. Describe the procedure for TQM policy development and implementation.
5. How does TQM promote employee recognition, education and training?
6. Define Benchmarking. Explain the procedure of benchmarking studies conducted in the
industry to improve quality.

SECTION-C
7. a) Explain the salient features of Malcolm Baldrige Criteria for Performance Excellence.
b) What does Kanban stand for? Explain various types of Kanbans used in
manufacturing industries giving their benefits and limitations.
8. a) Discuss the procedure for evaluating customer satisfaction. How do organizations
collect data for evaluating the customer satisfaction index or customer complaints?
b) Define Quality Function Deployment. Explain the phases involved in QFD
deployment plan.
9. a) Describe the seven new quality control tools used under TQM for problem solving.
b) Write short note on Design of experiments.




NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.

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