Download VTU MBA 1st Sem 17MBA11-Management and Organizational behaviour MOB Module 3 -Important Notes

• Controlling
• Importance of controlling, control process, types of control, factors influencing control effectiveness.

• According to Brech "control is the control process of measuring the actual results of operations of an organization in relation to the results which were planned"

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• If planning is 'looking ahead' controlling is 'looking back'.
• Planning helps to attain the goals of enterprise in a systematic manner. Control, on the other hand, ensures that everything has been done as planned.

Nature / Characteristics of Control

• It is Backward looking
• It gives meaning to planning

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• It involves appraisal or evaluation
• It is a pervasive function
• It is forward looking too
• It is a continuous process

Importance of Control

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• It ensures attainment of enterprise objective
• It ensures successful implementation of plans
• It provides scope for delegation
• It facilitates co-ordination
• It promotes efficiency

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• It improves employee motivation

Control Process

Stage 1: Establishment of Standards

Stage 2: Measurement of Actual Performance and making Comparisons

Stage 3: Finding out Deviations

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Types of Control

Past-oriented Controls

These are also known as post-action controls to measure results after the process. They see what has happened in a particular period in the past. These controls can be used to plan future better in the light of past errors or successes.

Future-oriented Controls

These are also known as steering controls or forward controls and are designed to reveal results during the process so that action can be taken before the job is done or the period is over. They serve as warning-posts principally to direct attention rather than to evaluate e.g.: Cash analysis, funds flow analysis, network planning.

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Problems in Control

• Problem in setting a realistic standard
• Resistance from employees
• Lack of good system of communication
• Degree of change

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• Delay in taking corrective action

Factors influencing control Effectiveness

• Organizational Rules and Procedures
• Perception Formation
• Organizational Communication

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• Motivational Dynamics
• Personnel

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