Download PTU B.Sc (ATHM) 2020 March 3rd Sem 70450 Front Office Operations Reservations And Registrations Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) B.Sc Airlines Tourism and Hospitality Management (B.Sc ATHM) 2020 March Previous Question Papers

1 | M-70450 (S2)-1283
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(ATHM) (2014 to 2017) (Sem.?3)
FRONT OFFICE OPERATIONS-RESERVATIONS &
REGISTRATIONS
Subject Code : BTA-16
M.Code : 70450
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) DCC
b) No show
c) Late charge
d) GRC
e) Due out
f) Lobby
g) Run the house
h) Point of sale
i) Amendments
j) VPO

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1 | M-70450 (S2)-1283
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(ATHM) (2014 to 2017) (Sem.?3)
FRONT OFFICE OPERATIONS-RESERVATIONS &
REGISTRATIONS
Subject Code : BTA-16
M.Code : 70450
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) DCC
b) No show
c) Late charge
d) GRC
e) Due out
f) Lobby
g) Run the house
h) Point of sale
i) Amendments
j) VPO

2 | M-70450 (S2)-1283
SECTION-B
2. Explain different systems of Reservations.
3. Write job description of Night Auditor.
4. Differentiate between stayover and overstay.
5. Write step by step process of handling an VIP Arrival at the reception.
6. Explain Guest accounting cycle.

SECTION-C
7. Describe the process of Night audit.
8. Explain different methods of guest account settlement.
9. Discuss the functions of different sections of Front Office department.









NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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