Download RGUHS MHA (Master of Health Administration) 2019 April 4th Sem 8726 Hospital Administration Previous Question Paper

Rajiv Gandhi University of Health Sciences
IV Semester M.H.A Degree Examination - APRIL-2019
[Time: 3 Hours]
[Max. Marks: 100]
HOSPITAL ADMINISTRATION
Quality Management in Healthcare
Q.P. CODE: 8726
Your answers should be specific to the questions asked.
Draw neat, labeled diagrams wherever necessary.
LONG ESSAY
1 X 20 = 20 Marks
1.
Money spent on quality in hospitals in an expense and an investment. Critically comment with
your arguments to convince the management of a hospital about the need to spend on quality.
SHORT ESSAY (Answer any Seven)
7 X 10 = 70 Marks
2.
Medical audit: the process, benefits and challenges
3.
Patient's need identification and patient satisfaction survey are two major pillars of quality
service delivery in hospitals. Elaborate your understanding of them
4.
PDCA cycle and its application in hospital context
5.
Structure-Process-Outcome model of quality in healthcare service
6.
Quality Assurance in hospitals
7.
Safety considerations in designing hospitals
8.
Role of medical records in quality improvement
9.
Hospital Accreditation
SHORT ANSWERS (Answer any Five)
05 X 02 = 10 Marks
10.
LAMA and DAMA
11.
Pareto analysis
12.
Quality manual
13.
Quality circle
14.
Benchmarking
15.
Credentialing
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