Download PTU B.Voc 2020 Dec 1st Sem 77142 Business Communication I Question Paper

Download PTU ( I.K.Gujral Punjab Technical University (IKGPTU)) Bachelor of Vocational Education (B. Voc) 2020 December 1st Sem 77142 Business Communication I Previous Question Papers

Roll No.
Total No. of Pages : 02
Total No. of Questions : 18
B.Voc. (Hospitality & Catering Management) (2019 Batch)
(Sem.?1)
BUSINESS COMMUNICATION-I
Subject Code : BVHCM-106-19
M.Code : 77142
Time : 3 Hrs. Max. Marks : 60
INST RUCT IONS T O CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN questions carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Write briefly :
1.
Need for Communication
2.
Listening
3.
Note Taking
4.
Enquiries
5.
Speaker
6.
Speech
7.
Eye Contact
8.
Body movements
9.
Vocal Behaviour
10. Telephone Handling
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SECTION-B
11. What are different Business communication Models.
12. What are different Listening Barriers?
13. How do we agree for effective listening?
14. What is the effective speaking model while addressing a group?
15. Under non verbal communication what is the importance of facial expression?
SECTION-C
16. How to overcome the barriers of communication, explain different barriers?
17. What is the importance of organizing the ideas and delivering the speech, explain.
18. Explain Kinesics and their importance in non verbal communications.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on
any page of Answer Sheet will lead to UMC against the Student.
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