Download PTU B.Voc 2020 Dec 1st Sem 77182 Business Communication I Question Paper

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Roll No. ‘ ‘ ‘ ‘ ‘ ‘ ‘ ‘ ‘ ‘ Total No. of Pages : 02

Total No. of Questions : 18

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B.Voc. (Tourism and Hospitality Management) (2019 Batch) (Sem.-1)

BUSINESS COMMUNICATION-I

Subject Code : BVTHM-106-19

M.Code : 77182

Time : 3 Hrs. Max. Marks : 60

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INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

SECTION-A

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Write short notes on :

1. Grape vine
2. Speech rate
3. Noise
4. Verbal communication

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5. Gestures
6. Semantic Barriers
7. Body language
8. Eye contact
9. Overloaded Information

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10. Physical appearance

SECTION-B

1. Explain the uses of Telephone in Hotel Industry.
2. Write about the different Barriers of Communication?
3. What do you understand by Audience analysis?

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4. Discuss the Communicative use of artefacts.
5. What do you understand by Kinesics?

SECTION-C

1. What is the importance of effective Listening skills in Catering industry?
2. Discuss the advantages and disadvantages of Oral Communication.

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3. Explain the essential qualities of a good Public Speaker.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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