Download PTU ( I.K.Gujral Punjab Technical University (IKGPTU)) Bachelor of Vocational Education (B. Voc) 2020 December 2nd Sem 77999 Business Communication Ii Previous Question Papers
Total No. of Pages : 02
Total No. of Questions : 18
B.Voc. (Hospitality & Culinary Management) (2019 Batch) (Sem.?2)
BUSINESS COMMUNICATION-II
Subject Code : BVHCA-203-19
M.Code : 77999
Time : 3 Hrs. Max. Marks : 60
INST RUCT IONS T O CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN questions carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Write briefly :
1)
What does the term "Business etiquette" mean to you?
2)
Enlist four characteristics of an effective presentation.
3)
Importance of personal hygiene and grooming.
4)
What do you mean by the term Kinesics?
5)
Hearing Vs. Listening.
6)
Define Personality.
7)
Why do we communicate?
8)
Tips for writing effective Email.
9)
What do you understand by Extempore?
10) What is role play?
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SECTION-B
11) Like individuals, organizations too have business etiquette rules. Give examples of some of
these.
12) Describe the important characteristics of a successful communicator with examples.
13) What factors should be kept in mind while dealing with seniors and juniors at work place?
14) Discuss the difference between a presentation and a seminar.
15) How does someone become the leader of a group discussion?
SECTION-C
16) What is the importance of Body language in communication? What Body language skills
does a speaker need to be successful in communicating with others?
17) Discuss in detail e-mail as a preferred mode of Electronic Communication Techniques.
18) What is Listening? How can one master the art of intelligent Listening? Also, discuss the
guidelines for improving listening skills.
NOTE : Disclosure of Identity by writing Mobile No. or Marking of passing request on any
paper of Answer Sheet will lead to UMC against the Student.
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This post was last modified on 15 February 2021