Download BU (Bangalore University) MBA 1st Semester 2019 Feb Communication Skills Question Paper

Download BU (Bangalore University) MBA (Master of Business Administration) 1st Semester 2019 Feb Communication Skills Question Paper

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560 .
First Semester M.B.A. Degree Examinatton, February 2019
(0808 Scheme)
MANAGEMENT
Paper - 1.7 : Communication Skllls
Time : 3 Hours . Max. Marks : 70
Instruction : Answer all the Section;
SECTION - A
Answer any ?ve of the following. Each question carries five marks. (5x5=25)
1.
2.
De?ne ?Ktnesics'. What are its various elements ?
Di?erenttate between oral communication and written communication.
What is Audience Research ? How does it hetp in eftective communication ?
. Exptatn ?ve W8 and one H of report writing.
Point out the features of good listening.
. Describe the various elements of an effective Business letter.
What do you mean by participative negotiation ? How does it benefit both the
parties in the negotiation ?
SECTION - B
Answer any three of the following. each question carries ten marks. (3x1o=30)
8.
Explain the different Barriers to communication process. What are ways to
overcome these Barriers ?
Brie?y explain the ditferent torms 0! communication netwom in an
organisation.
91.0.

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1r). Betew is en eduertleement which appeared in a newspaper for the peat et? en
Etuelneee Date Anelyet.
Spertt ie a reputed et?emehlle eempenjr tn Chennai- The eernpanyr is leaking
fer smart, tetertted and dynamic MBA graduatee with Research knewlecige.
suppeee yeu are emintt Draft en Iieh epplieetten ateng 1II-.rith the Resume ter
the ehetre job
11. Describe the stages of deueleprnent et a teem. What are the features et' en
et'feetl'ure team '3"
SECTIGN - Cr
Case study {Gmpulem}. [1511:15i
12. Atterpeselngeuttremthetep Bueiheeeecheet, emttetededeeneidertng eeereer
ih eerperate communication. The first eeeithent he recieved was from elerge
eumpany' which was geing threugh ?nancial en'eie and wanted to intmduee
eeet cutting measures. The eerhpeny decided he cut dewn epeeiet ellewenees.
eeneer free canteen feellity. holding heelt the teeth benue and might require
laying etf the empleyeee. The EEG ef the eempeny hee elreehgpr wmte to the
empleyeee about the financial eeeieiene which made the emplayeee very
disappointed and angry. emit was asked to merit en eummunieetien strategies
fer the eempeny ee that the empleyreee might eppreelete the Iziit?t?itzuitg.r end
eeeept these decisions. He has advieed l'er e Ieng term engagement with the
empleyeee then telling them aheut the problems etl et ehee. This invehred in
regular eemmunieetlen about the ehal'lengee the emeny feces and GED
meeting the employees of each department separately. A peteehelleed letter
eheutd he sent bythe GED It: the empleyeee who are effected by the reduction
in tineneiel packages and separate tetter fer theee whe rnlght teeee their ieh.
Theeewt-Ie mightIe-eeetheitjeheheutd be given egeed peekegete eempeheate
the Jeh less.
a] It you were the CED et the eempeny. weuld you take the advice at emlt ?
Give reeeene fer ymr de?elen.
h] Draft e pereenarieed ietter te theee employees who might ieese theirieb to
inform them ebeut the di?ieultiee teeed by the eentpeny.