Download PTU BHMCT 2020 March 2nd Sem 14517 Communication II Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) BHMCT 2020 March (Bachelor of Hotel Management and Catering Technology) 2nd Sem 14517 Communication II Previous Question Paper

1 | M - 1 4 5 1 7 ( S 5 ) - 1 8 4 6

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?2)
COMMUNICATION-II
Subject Code : BH-104
M.Code : 14517
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes :
a) Vocal behaviour
b) Paralanguage
c) Downward Communication
d) Kinesics
e) Artifacts in communication
f) Spontaneous Gesture
g) Informative Listening
h) Public Speaking
i) Active Listening
j) Brain Storming
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1 | M - 1 4 5 1 7 ( S 5 ) - 1 8 4 6

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?2)
COMMUNICATION-II
Subject Code : BH-104
M.Code : 14517
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes :
a) Vocal behaviour
b) Paralanguage
c) Downward Communication
d) Kinesics
e) Artifacts in communication
f) Spontaneous Gesture
g) Informative Listening
h) Public Speaking
i) Active Listening
j) Brain Storming
2 | M - 1 4 5 1 7 ( S 5 ) - 1 8 4 6

SECTION-B
2. List down importance of speech in hotels.
3. What do you understand by phonetic difficulties?
4. What are the general guidelines to be followed while receiving and making a call?
5. Facial expression plays an important role in non verbal communication. Elaborate the
statement.
6. What impact does the paralanguages have in a effective communication?

SECTION-C
7. Write down a brief note on frequently used foreign sounds.
8. What is the importance of pronunciation and stress accent in communication?
9. Justify the importance of telephonic skills at reservation desk in hotels.








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page of Answer Sheet will lead to UMC against the Student.
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