Download BU (Bangalore University) MBA 1st Semester 2019 Feb Organisational Behaviour Question Paper

Download BU (Bangalore University) MBA (Master of Business Administration) 1st Semester 2019 Feb Organisational Behaviour Question Paper

IIIIIIIIIII 61302
560
I Semester M.B.A. Examination, February 2019
(CBCS Scheme)
Papor - 1.2 : ORGANISATIONAL BEHAVIOUR
Management
Tlme : 3 Hours Max. Marks : 70
SECTlON - A
Answer any flve ot the followlng. each question carries ?ve marks. (5:525)
1. De?ne organisational behaviour. Discuss the scope 0t organisational behaviour.
2 What is sen-esteem ? Discuss two ways in which individual in an
organlsatlon develop self esteem.
3. De?ne laamtng. Why Is learning Important 7
4. De?ne motivation. Outtine the Mastow's need theory 01 motivation.
5. De?ne con?ict. Can con?tcts be tumtional 7
6. De?ne culture. Why Is satt?ng a climate to: right organisational amure. Why
Is important tor an organlsation 7
7. De?ne change. Wdte a note on steps in change process.
SECTION ? 8
Answer any three of the following : (3x1o=30)
8. What are the various determinants o! personality ? Is it heredity or the
environment that determines the personality of a person 7
9. De?ne perception. Discuss the perceptional process.
10. Discuss the principle of reward and punishment theory of learning. How can
this be used in enhancing the performance 01 people in an organisation 7
P310.

61302 IIIIIIII
11. Write short notes on the following:
a). Herzberg'e motlvatlon hy?ene theory.
b) Con?ict management.
12. Why do people resist change ? As an OD prectloner. how to bring about an
attitudinal change. Discuss with an example.
SECTlON ? 0
Case study (Compulsory) : (15x1=15)
13. Culture plays an Important role In the performance at the organlsatlon and
in how potential employees perceive the company as an employer. Over a
period at time, the organisation has grown to an extent to be rated as the
best company. People started appreciating the wont done by this company.
But. somewhere the leadet. i.e. the CEO, starts to locus more on himself and
instead of employee centric, it is now beoornlng llke leader person centric. The
employees startedtoteeldemotlvated end the morale coming down. Employees
also started to getdleengaged and all ot this tettected on the quality, ef?ciency
and performance belng imputed. The board is worried and calls you as an
consultant to working Into the matter and advlee the management
Queetlone :
a) What will be your OD Intervention to understand the situation 7 s
b) How do you ptopose to bring about a change from 'person? centtlc to
'employee' oentIlc. 5
c) What will be your engagement strategy tor the employees in boasting
their morale/motlvatlon. 5