Download BU (Bangalore University) MBA 4th Semester 2018 July Strategic Human Resource Management Question Paper

Download BU (Bangalore University) MBA (Master of Business Administration) 4th Semester 2018 July Strategic Human Resource Management Question Paper

5
IHIIIIIIIIIIIII . PG ? 603
IV Semester M.B.A. Degree Examination, July 2018
(CBCS)
MANAGEMENT
4.4.1 : Strategic Human Resource Management
Time : 3 Hours Max. Marks : 70
SECTION - A
Answer any five questions from the following each question carries 5 marks. (5x5=25)
1.
2
3
4.
5
6
7
Explain the concept of SHRM and its need in today?s world.
. ?Imptementation of HR strategies can enhance organizational performance?. Comment.
. Discuss various types of HR strategies.
Define competencies. How competencies are useful in HR strategies ?
. Elaborate HR strategies for development of cultural developmeht.
. What do you mean by employee turnover ? Explain.
. Explain the role of Total Quality Management in managing change and
organizational development.
SECTION ? B
Answer any three questions from the following each question carries 10 marks.
10.
11.
(32:10:30)
. Explain the concept of Job analysis and correlate its importance and significance
with SHRM. .
. What is staffing ? Critically analyse hiring consideration in BPO firms.
Discuss ?Compensation dimension? and also explain how these are related to
the organizational strategies.
Identify and discuss the major strategic choices/issues an emplqyer/organization
faces in designing a performance management system. P 'r o

- PG - 603 l?ll?lllil?i
SECTION? C
12.~ Compulsory Case Study : _ (1x15=15)
Suresh Kumar was production manager for Singer Industries Limited, a Noida-
based electrical appliances company near Delhi. Suresh had to approve the hiring
of new supervisors in the plant. The HR manager? performed the initial screening.
On Friday afternoon, Suresh got a call from Anil Dhavan, Singer?s HR Director.
?Suresh? Anil said, "I have just talked to a young engineering graduate'from
a regional engineering college who may be just who you?re looking for to fill
that supervisor job you asked me about. He has some good work experience
in a multinational firm located in Pune, but at a lower salary level. He wants
to come over to Noida where his parents live.? Suresh replied. ?Well, Anilji, I
would take care of the boy" Anil continued, ?He is here right now in my office,
I am sending him to you, if you are free.? Suresh hesitated a moment before
replying, ?Great Sir, I am certainly busy today, but I can?t afford to displease
you either. Sir, Please send him immediately!? '
A moment later, Ranga Rao, the new applicant arrived at Suresh?s office and
introduced himself. ?Come on in Rao?, said Suresh. ?I?ll be right with you after I
make a few urgent phone' calls." Fifteen minutes later, Suresh finished the calls and
began interviewing Rao. Suresh was quite impressed. The merit certificates, the
best suggestion award from previous multinational firm and Rao?s quick responses
revealed the candidate?s potential. Meanwhile, Sumh's door opened and a supewisor
yelled, ?We have a small problem on line number 5 and need your help.?
?Sure?, Sutesh replied, ?Excuse me a minute, Rao.? Fifteen minutes later, Suresh
returned and the dialogue continued for another few minutes before a series of
phone calls again interrupted him.
The same pattern of interruption continued for the next forty minutes. Rao looked
at the watch embarrassediy and said, ?I am sorry, Suresh, I have to go now. i
have to catch the train to Pune at 9 PM.
?Sure thing, Rao,? Suresh said as the phone rang again. ?Cali me after a week?.
Questions :
1) What specific policies might a company follow to avoid interviews like this
one ?
2) Explain why Suresh and not Anil should make the selection decision.
3) Is it a good policy to pick up candidates through ?employee referral method? ?
Why ? or Why not ? Explain keeping the case in the background.